Orders
All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.
Ownership
Ownership title of any of our promotional products remains with us until payment has been made in full.
Samples Policy
As most products are manufactured overseas and then shipped to Australia, there may be charges for bringing-in samples. The cost is based on the product cost and air-freight courier charges and may include our initial efforts to bring that product sample to you. In general, our sample charges generally start at A$100, which is later adjusted against the final invoice.
Trading Terms
50% deposit required on order. Balance due 14 days from delivery date. No returns on customised products. Any claims must be lodged within 7 days of receipt of order.
New Accounts
First 3 orders are payment before despatch of final goods. After 3 orders you can fill out a credit application form and apply for a 14 day account. Exceptions to this are as follows.
- Government or school bodies that produce a purchase order will be given 14 days net from invoice.
All credit accounts must be maintained on a 14 day net basis. Failure to do so will result in your account being placed on ‘Stop Supply’ and all future orders on payment before dispatch of final goods.
Fulfilment
2% above or below quantities order is acceptable as full shipment and billed accordingly.
Shipping
We make best efforts to ship your promotional goods to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on the Order Confirmation.
We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by ‘acts of God’.
Cancellation of Order
Once the order is confirmed, it is agreed we will supply your product on the specified time as stated on the order confirmation. If you cancel an order after order confirmation, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock or we don’t ship by the agreed date.
Artwork Fees
If artwork is not supplied in correct format, artwork charges are billed at $60 +GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.
Claims or Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been checked.
Colours
The colours of the merchandise pictured on this website are only indicative. If exact colour matching is required please request a sample.
Default Accounts
Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.